Members are offered options of receiving their award such as collection at JAL Group city ticket office, delivery by normal mail or courier, depending on the type of award and the date they apply or their reservation is confirmed. Please refer to the following sections for each award. For the security of our JMB members, if you wish to have your award sent to you, all items sent from the JMB Center can ONLY be mailed to your JMB registered address in Europe, Middle East and Africa Region. Please check the registered address at time of award application and notify the JMB Center promptly of any change of address.
[Award Tickets (except JAL Domestic Award Tickets), Hotel Awards and Eurostar Ticket Awards]
 Regular Service (Award applications up to 14 days prior to the date the award is to be received.)
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Free of charge for normal mail and 1,000 miles or 10GBP if you request your award to be delivered by courier. |
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Collecting awards at JAL Groupe city ticket office.
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Ticket collection is possible at the following JAL Group city ticket offices during office hours: Amsterdam, Barcelona, Cairo, Dusseldorf, Frankfurt, Geneva, London, Madrid, Milan, Moscow, Paris, Rome, Vienna, Zurich. Collection from JAL General Sales Agents, airport check-in counter, JALPAK and JAL Group city ticket offices other than Europe, Middle East and Africa Region is not possible. |
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JAL Group city ticket offices can be busy at times. Please try to visit us 30 minutes before closing time. |
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If the JMB member is to pick up the award, the member's JMB card or other proof of identification must be shown. |
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If a person other than the JMB member is to pick up the award, proof of identity must be shown along with a letter of authorization signed by the member, specifying the name of the person who is to pick up the award and the name of the person who is to use the award. |
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Hotel Awards and Eurostar Ticket Awards cannot be collected at JAL Group city ticket offices but can only be received by normal mail or courier. |
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Normal Mail is not recommended to in Italy, Russia, Middle East and Africa. Please use the courier service for these areas otherwise JAL is not responsible for undelivered cases. |
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Award applications for Hotel Awards and Eurostar Ticket Awards can only be accepted up to 14 days prior to the date you wish to receive the award. |
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Courier service is not available for U.K. residents to receive Eurostar Ticket Awards. |
Expedite Service (Between the 13th day and the 5th working day prior to the date the award is to be received.)
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2,000 miles or 15GBP is required on top of the fee for regular service. |
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Award applications cannot be accepted within 4 working days prior to the date you wish to receive the award. |
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Expedite service for Hotel Awards and Eurostar Ticket Awards are not a vailable. |
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Awards cannot be sent by normal mail. |
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If you have requested your award for delivery/collection on a Saturday, Sunday, or public holiday, it will be delivered/available on the day after the Saturday/Sunday/public holiday. |
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Awards cannot be delivered on Friday in Islamic countries. If you are a resident in CIS countries (except Russia) or in some countries in Africa, please allow plenty of time for the delivery of your award, as it may take longer than 5 working days. |
[Award Tickets (Electronic Ticket)]
JL flight tickets between Japan and Amsterdam/Frankfurt/London and tickets for JL operated flights between Japan and Milan/Rome will be issued in e-ticket format. Members will be sent an e-ticket receipt only. For non-European routes, please confirm at the time of reservation if it is eligible for e-ticket.
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e-ticket is not applicable if non-eligible Japan domestic flight sectors or flight sectors of non-eligible other airlines are included in the itinerary, or if the passenger is traveling with infants(Please check at the time of reservation.). |
Regular Service (Award applications up to 14 days prior to the date of departure.)
Expedite Service (Between the 13th day and the 5th working day prior to the date of departure.)
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2,000 miles or 15GBP is required. |
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Award applications cannot be accepted within 4 working days prior to the date of the departure. |
[JAL Group International Upgrade Awards]
Please have your purchased ticket available when applying for an upgrade award.
Upgrade awards will be processed at airport check-in. Please bring your purchased ticket to the check-in counter.
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Members are required to pay a surcharge of 20GBP for every upgrade to Executive Class on a Economy Class ticket departing form London because of the higher level of U.K. Departure Tax. |
Regular Service (Award applications up to 1200 GMT of the last working day prior to departure.)
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Free of charge. |
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Award applications cannot be accepted after 1200GMT of the last working day prior to the departure. |
[JAL Group Domestic Award Tickets]
Tickets are not received in advance but at the departure airport in Japan.
Regular Service (Award applications up to the 4th days prior to the date of the departure)
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Free of charge. |
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The followings are how to receive awards
When one of the travelers is the member who had their mileage deducted from their account for the award(s).
Go to one of automated check-in machines (language is only available in Japanese) at the departure airport in Japan. Push the "Award" button and insert your membership card. The machine will issue the award ticket(s) for all flight sectors. All other passengers traveling with the member can also use the mechines.
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Please note that if you forget to take your membership card with you, your award ticket(s) cannot be issued and the tickets will become void and unusable. |
When the member,who had their mileage deducted from their account for the award(s), is not traveling, or when traveling on RAC flights.
Go to a JAL ticket counter at the departure airport in Japan. Mention your reservation confirmation number and present your membership card or proof of identification such as passport or driving license. They will issue the award ticket(s) for all flight sectors.
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Please note that if you forget your reservation confirmation numbers, your award ticket(s) cannot be issued and the tickets will become void and unusable. |
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Please advice reservation confirmation numbers to those who are traveling on award tickets. |
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[JAL COUPON Awards]
Award applications can be accepted up to 14 days prior to the date you wish to receive the award.
Regular Service
- All deliveries will require a signature. The service is free of charge.
- Award applications cannot be accepted within 13 days prior to the date you wish to receive the award.
- If the award application is made before/during the Golden Week or New Year's period in Japan, or if the recipient is a resident of CIS countries(excluding Russia) or some countries in Africa, it may take longer than 14 days for the award to reach. Award cannot be delivered on Friday in Islamic countries. Please allow plenty of time for the delivery of your award.
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