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Redeeming Mileage Reminders when Redeeming Mileage

"Mileage Reinstatement Service" for Unused Awards

After application for the award has been completed*1 the mileage used for the award can only be reinstated for totally unused award by paying the applicable fee*2. Any mileage returned must go into the same JMB account from which it was redeemed.

Until March 31, 2014 of Japan time
Refundable awards Reinstatement*3 Validity of reinstated mileage
Unused
  • Award tickets*4*5
  • Upgrade awards *5*6
3,000 miles or local currency equivalent of ¥3,000 The original validity period*2 applies

Until March 31, 2014 of Japan time
Refundable awards Reinstatement*3 Validity of reinstated mileage
Unused
  • Award tickets*4*5
  • Upgrade awards *5*6
3,100 miles or local currency equivalent of ¥3,100 The original validity period*2 applies
  • *1 Indicates that all flight sectors reservation for award tickets and upgrade awards are confirmed.
  • *2 Mileage cannot be returned if it is expired at the time of the reinstatement request.
  • *3 One handling fee will be charged for each award.
  • *4 Mileage cannot be reinstated for JAL Group Airlines Domestic Award Tickets once the departure date of the first sector has already passed.
    Before you travel on the first sector of the itinerary, please cancel the reservations and apply for this service through the JMB Center.
  • *5 Please contact the JMB Center of your region for refund of Partner Airlines Award Tickets,
    oneworld Award Tickets and JAL International Upgrade Awards. Refunds for JAL Group Airlines Domestic Award Tickets and JAL International Award Tickets can also be requested from the JAL website.
    When using the JAL website, different award tickets have different request deadlines. JAL Group Airlines Domestic Award Tickets can be refunded up to 15 minutes prior to the departure of the first flight sector in your booked itinerary. JAL International Award Tickets can be refunded up to 23:59 (Pacific time) of the day prior to the departure of your first flight sector.
  • *6 Please cancel the reservations and apply for this service through the JMB Center before the respective departure dates of the outbound and inbound flights.
  • The award should be within its validity when the refund service is applied for and should be sent to the JMB Center.
  • Members are responsible for the mailing costs of documents sent to the JMB Center.

Changes to Awards

Please refer to the individual award section for more information about acceptable change.
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