|After application for the award has been completed*1 the mileage used for the award can only be reinstated for totally unused award by paying the applicable fee*2. Any mileage returned must go into the same JMB account from which it was redeemed.
||Validity of reinstated mileage
||3,100 miles or local currency equivalent of ¥3,100
||The original validity period*2 applies
|Upgrade awards *5
||No reinstatement fee
- *1 Indicates that all flight sectors reservation for award tickets and upgrade awards are confirmed.
- *2 Mileage cannot be returned if it is expired at the time of the reinstatement request.
- *3 One handling fee will be charged for each award.
- *4 Mileage cannot be reinstated for JAL Group Airlines Domestic Award Tickets once the departure date of the first sector has already passed.
Before you travel on the first sector of the itinerary, please cancel the reservations and apply for this service through the JMB Center.
- *5 Please contact the JMB Center of your region for refund of Partner Airlines Award Tickets,
oneworld Award Tickets and JAL International Upgrade Awards. Refunds for JAL Group Airlines Domestic Award Tickets and JAL International Award Tickets can also be requested from the JAL website.
When using the JAL website, different award tickets have different request deadlines. JAL Group Airlines Domestic Award Tickets can be refunded up to 15 minutes prior to the departure of the first flight sector in your booked itinerary. JAL International Award Tickets can be refunded up to 23:59 (Pacific time) of the day prior to the departure of your first flight sector.
- *6 Mileage cannot be reinstated when travel has been completed for an airline ticket that was purchased at JMB one-way fares to be used together with a one-way international award ticket.
- *7 Although mileage cannot be reinstated for partially used award tickets, requests for a refund of airport taxes, fuel surcharges, insurance surcharges, and other charges will be accepted.
Please note that payments made by JAL Coupons or e JAL Points are nonrefundable.
For such refund requests, if the required mileage for the flown flight sectors exceeds the mileage deducted for the award ticket, the difference may be adjusted on your account accordingly.
- The award should be within its validity when the refund service is applied for and should be sent to the JMB Center.
- Members are responsible for the mailing costs of documents sent to the JMB Center.
- We cannot refund Ticketing Service Fees and delivery fees.