When making reservations, please provide your JMB
membership number.
If you also participate in any of our partners'
mileage programs, you must choose the program to which you want your mileage
credited by giving only one program's membership number. Duplication of mileage
credit between JMB and other mileage programs is not permitted.
Until your mileage has been credited to your account, please keep
(a) your airline ticket copy or e-ticket receipt showing your itinerary and (b)
your original boarding passes.
Flight mileage should be reflected in your account automatically
within two to four weeks.
Mileage balance and activity can be checked in the following ways
;
Verify your mileage balanceOnline.
 24-hour Automated Telephone
Service
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- In the JAL Mileage Bank, only one FFP membership number will be acceptable on one reservation record, either a JMB membership number or a JMB partner airlines' Frequent Flyer program membership number.
Transferring of mileage accrued from mileage program of other airlines (including JMB partner airlines) to the JMB account or vice versa is not permitted. Furthermore, it is not possible to combine mileage from the JMB account and other airlines' Frequent Flyer program accounts when redeeming for awards.
- If your mileage has not been properly credited, you may request post-flight credit within 6 months of the flight.
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1. By JAL Web site
(JAL international flights will be accepted from the 5th day after boarding.
JMB partner airlines flights will be accepted from the 14th day after
boarding.) |
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2. By mail
Please send the
following 3 documents to JMB Center. |
- (1) Ticket receipt (copy) or e-ticket itinerary/receipt (copy)
- (2) Boarding Pass (original)
- (3) Memo showing your JMB membership number (7 or 9 digits),
full name, home address, telephone number and birth date.
- * As documents sent to the JMB Center cannot be returned to you,
retain copies of the necessary documents until you can confirm
that the mileage has been properly credited to your account.
- * Post flight credit requests made without submitting the necessary
documents cannot be accepted.
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