JAL - How to retrieve and print your E-ticket

Please note

Your E-ticket will be available to print after the reservation is issued.

On average, your ticket will be issued within 24 hours. However, if you are unable to retrieve your e-ticket after 24 hours, please contact our online customer support center.

By phone: 1-877-US-JAL-COM (1-877-875-2526)
By e-mail: onlinesupport@jal.us

American Region JMB Members can log-in with your Membership & PIN Number. (If you are not a JMB member in the American Region, please see below.)

For Non-JMB Members (American Region)
Please fill in the following categories. "Reservation Number" / "Flight Number" / "Date of Departure" / "Passenger Name." Once complete, please click on "View My Reservations."
*Note: "Password from Travel Agent" is not required.

Your Reservation Number is comprised of 6 letters/numbers and is located on your confirmation e-mail.

Note:
If you cannot locate the "Reservation Number" on your confirmation e-mail, please contact our online customer support center.

By Phone: 1-877-US-JAL-COM (1-877-875-2526)
By Email : onlinesupport@jal.us

Please select the applicable itinerary.

Next, scroll down to locate the "Display/Print the E-ticket Passenger Receipts" button. If the button is not present, please try again later.

Note:
If the button is not present after 24 hours, please contact the online customer support center.

Please click on the "blue" button to view your E-ticket receipt.

Your E-ticket receipt will display as follows. Please print and provide the copy at the airport counter.