Career Opportunities

JAL Passenger Services America, Inc. (JPSA)

Corporate Profile

President: Hideki Takarada
Head Office: 300 Continental Blvd., Suite 400
El Segundo, California 90245
Date of Foundation: January 26, 1996
Capital: $205,000.00 (100% Japan Airlines)
Number of Employees: 110
Nature of Business: Handling of Japan Airlines' Customer Service and Support Center for the North America region.

Job Currently Available

We are periodically looking for outstanding well-qualified personnel to join our team. Most of our new recruits are hired as Reservation Call Center agents. This is an entry-level position for which we offer a paid training program.
Full-Time Reservation Call Center Agent (Location: El Segundo):
Responsible for assisting customers and travel agents for Japan Airlines by answering incoming calls
Making and confirming flight reservations, using our specialized computer system
Answering inquiries pertaining to reservation related issues
Duties performed are both computer and paperwork tasks

Minimum Requirement

Must be available to work early mornings, weekends, and holidays
Must possess excellent communication skills in order to assist customers
Prior customer service experience desired
Requires typing and computer proficiency
Ability to speak Japanese a plus

To learn more about our company, please visit our website at This page will open in a new window

How to Apply

BY FAX: 310-322-9684
BY MAIL: JAL Passenger Services America, Inc.
300 Continental Blvd., Suite 400
El Segundo, California 90245
ATTN: JPSA Administration

We are unable to answer phone calls regarding the status of your application. If you do not hear from us within 3-4 weeks after submitting a resume, please assume that there are no positions available which match your qualifications and/or our current needs at this time.

JAL Passenger Services America, Inc. is an Equal Opportunity and Affirmative Action Employer.

Copyright © Japan Airlines. All rights reserved.

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