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Ground Delay Contingency Plan

At Japan Airlines, it is recognized that a true test for service delivery is exceeding customer expectations during operational irregularities. Unfortunately, unforeseen events can and do occur. Please be assured that procedures are in place to meet these challenges to best of our abilities in order to minimize your inconvenience.

- We ensure there are adequate resources to execute the plan.
- We commit to provide timely updates regarding the status of any delay.
- When a flight encounters a lengthy delay on the tarmac at our U.S. airports:

• Our staff will provide urgent medical assistance at any time.
• Two (2) hours (*) after flight departure from the gate or touchdown upon arrival, customers will be offered:

• Snacks and potable water.
• Access to lavatory facilities.

• The aircraft will not be allowed to remain on the tarmac four (4) hours after flight departure from the gate or touchdown upon arrival (*).
Note: (*) Conditions safely permitting.

- The plan has been coordinated with the appropriate authorities.
- Please keep in mind that for code share services, contingency plans of the operating carrier will apply.