JAL | JAPAN AIRLINES

Contact us

U.S.A. & CANADA

Reservations & Information

Telephone: 1-800-JAL-FONE (1-800-525-3663)
Daily 08:00-21:00 (Eastern time)
05:00-18:00 (Pacific time)
05:00-15:00 (Hawaiian time)

Inquiries Regarding Bookings Made Online at www.ar.jal.com

(Except for JMB award bookings. For JMB award bookings, please call JAL Mileage Bank Center below.)
24 hours a day / 7 days a week
Telephone:

Email:
Within the US/Canada (toll-free) 1-877-US-JAL-COM (1-877-875-2526)
Outside the US/Canada (charges apply) +1-850-981-4750
onlinesupport@jal.us

JAL Mileage Bank Center

Telephone: 1-800-JAL-MILE (1-800-525-6453)
Mon.-Fri. 09:00-21:00 (Eastern time)
06:00-18:00 (Pacific time)
04:00-16:00 (Hawaiian time - Advance time by 1 hour during Daylight Savings Time)
Sat. Sun.
Holidays
10:00-18:00 (Eastern time)
07:00-15:00 (Pacific time)
05:00-13:00 (Hawaiian time - Advance time by 1 hour during Daylight Savings Time)

JAL Mileage Bank 24-Hour Automated Telephone Service

Telephone: 1-800-JAL-MILE (1-800-525-6453)
·Check your account balance ·Redeem mileage for JAL Coupon and JALPAK International Gift awards ·Register for JMB campaigns
·Renew your JAL Family Club membership ·Request a new PIN (Personal Identification Number)
*JMB membership number and PIN are required.

Pre-recorded Arrival & Departure Information (Intl. Flights)

Telephone: 1-800-JAL-BELL (1-800-525-2355)

Website Problems and Technical Support

Telephone: 1-877-US-JAL-COM (1-877-875-2526)
Email: techsupport@jal.us
24 hours a day, 7 days a week
Compliments, suggestions, or comments related to Japan Airlines' services are welcome at: Email helpdesk1.ar@jal.com

For contact information outside the U.S. and Canada, and for addresses and phone numbers of specific JAL offices throughout the American Region, click here.

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