Redeeming Mileage Reminders when Redeeming Mileage

How to Request Award
<1>How to Apply
Please call JAL European Reservations/the JMB Center for applying for awards. Online application is also available for the following awards through JAL's website by login. Please refer to conditions when applying for awards through our wedsite.
  • - JAL International Award Tickets
  • - JMB Partner Airlines Award Tickets ( Cathay Pacific Airways (CX)/Dragonair (KA) and Qantas (QF) )
  • - JAL International Upgrade Awards (only applicable for tickets purchased direct from Japan Airlines)
  • - JAL Group Airlines Domestic Award Tickets
  • - JAL COUPON Awards
  • - Eurostar Ticket Awards

* Award applications cannot be made to JAL Group city ticket offices, JAL airport counters or the JMB Centers in other regions.
* Awards can only be applied for and issued in Europe, Middle East and Africa Region.

<2>Deadlines for Award Applications
Awards type Deadlines for processing JMB awards*1
JAL International Award Tickets/JMB Partner Airlines Award Tickets From 10:00am (Japan time) 330 days until 12:00 noon (UK time) 4 days*2 prior to the date of flight departure.
JAL Group Domestic Award Tickets From 9:30am (Japan time) 2 months until 4 days*3 prior to the date of flight departure.
For applications through JAL's website, until 23:59pm (UK time) 4 days prior to the date of flight departure.
JAL International Upgrade Awards Until 12:00 noon (UK time) the day*3 prior to flight departure.
For applications through JAL's website, until 23:59pm (UK time) 2 days prior to the date of flight departure.
Upgrade awards can be also applied for at the departure airport on the day of flight departure. Please click here for full details.
JAL COUPON Awards/Eurostar Ticket Awards 2 weeks required to deliver from the request date*4
  • *1 The day when all reservations have been confirmed and mileage has been redeemed will be referred to as the "Deadlines for processing JMB awards"
  • *2 For application over the phone, deadlines will defer if a Saturday, Sunday, or UK Holiday falls within the 4 days prior to departure. Please apply for your awards to the JMB Center well in advance.
  • *3 If the deadline is a Saturday, Sunday, or UK Holiday, the deadline will be the previous weekday.
  • *4 Depending on the region you reside it may take more than 2 weeks to deliver.
  • * For LAN and Finnair Award Tickets, award applications cannot be accepted if the award ticket cannot be issued within 72 hours from the time the award application is completed.
  • * For Eurostar Ticket Awards, award reservations will be opened 120 days prior to the departure.

How to Receive Awards
-JAL International Award Tickets/JMB Partner Airlines Award Tickets
[ e-tickets ]
For e-ticket eligible routes, tickets will be issued in e-ticket format and an e-ticket receipt will be sent to your registered e-mail address. Please confirm at the time of reservation for eligible routes.

[ Non e-tickets ]
Members are offered the following options to receive their award.
  • Delivery
For security reason, all items sent from the JMB Center can ONLY be mailed to your JMB registered address in Europe, Middle East and Africa Region. Please check the registered address at time of award application and notify the JMB Center promptly of any change of address.

  • Ticket Collection at JAL Group city ticket office

Ticket collection is possible at the Moscow office during its office hours.


※Collection from JAL General Sales Agents, airport check-in counter, JALPAK and JAL Group city ticket offices is not possible.
※If the JMB member is to pick up the award, the member's JMB card or other proof of identification must be shown.
※If a person other than the JMB member is to pick up the award, proof of identity must be shown along with a letter of authorization signed by the member, specifying the name of the person who is to pick up the award and the name of the person who is to use the award.

-JAL International Upgrade Awards
Upgrade awards will be processed at airport check-in. Please bring your purchased ticket to the check-in counter.
Amounts for the following air passenger duties may differ according to cabin class. Members are required to pay the difference in the amount of duty at the time of check -in for every upgrade to Executive class on Economy class tickets.

[As of December 2011]

  • British Air Passenger Duty: 75GBP for departures from London on/before 31March 2012
                                        81GBP for departures from London on/after 1 April 2012
    (Payment is not applicable to Upgrade from Premium Economy class to Executive class.)
  • International Air Passenger Solidarity Tax: 36EUR for departing from Paris.


-JAL Group Domestic Award Tickets
Tickets are not received in advance but picked up at the departure airport in Japan. Please click here for the details.

-JAL COUPON Awards and Eurostar Ticket Awards
  • Delivery
For security reason, all items sent from the JMB Center can ONLY be mailed to your JMB registered address in Europe, Middle East and Africa Region. Please check the registered address at time of award application and notify the JMB Center promptly of any change of address.
※Awards cannot be collected at JAL Group city ticket offices or JAL airport counters.
※For JAL COUPON Awards, all deliveries will require a signature.