JAL - Contact Us

Please use this page to contact us regarding JAL Group services.

For inquiries regarding JAL's services, including airport services, in-flight services, reservations, ticketing, and flight operations.

For inquiries regarding JAL Mileage Bank including how to accumulate and redeem mileage, awards, and other aspects of our frequent flyer program.

For inquiries regarding JAL's web site, including technical issues and help booking tickets through ar.jal.com.

Please note that these contact forms should not be used to request a fare quote, make a reservation, purchase a ticket, or request an award.
Please note that Japan Airlines may not be able to reply to each email received. Also, please be advised that it may take some time for us to respond. For emergency cases requiring immediate attention, please refer to the phone numbers in our contact information page.
Generally, we will respond by email. However, in certain cases we may contact you by other means if it is more appropriate.
Please note that we cannot accept request for reservations/ ticket purchases, or other inquiries regarding your reservation through e-mail.
Copyright of all responses is owned by Japan Airlines International Company, Ltd and they may be used only for your own personal use. No other permission is granted to you to print, copy, reproduce or distribute these materials without JAL's prior consent.