FAQ – American Region

GENERAL RESERVATION FAQ

1. What is JAL's free baggage allowance?

For flights to/from USA (including Guam), Canada, Mexico

First Class / Executive Class (2 Pieces)
Each piece must not weigh more than 70lbs. The total linear dimensions for each piece of baggage shall not exceed 62in. (L+H+W)

Excess Baggage Charge (3rd Piece)
A single excess baggage charge applies to each piece of checked baggage that exceeds the free baggage allowance.

Premium Economy / Economy Class (2 Pieces)
Each piece must not weigh more than 50lbs. The total linear dimensions for each piece of baggage shall not exceed 62 in. (L+W+H) Also, the sum of the linear dimensions of the two pieces must not exceed 107 in.

Excess Baggage Charge (3rd Piece)
A single excess baggage charge applies to each piece of checked baggage that exceeds the free baggage allowance. Additionally, an extra charge of JPY 5,000 or USD 50.00 will be applied if the extra baggage exceeds 50 lbs. (Under 70 lbs.)

For details, click here.

For customers based in the U.S. or Canada (Toll-Free)
Please contact the JAL Reservation Center at 1-800-525-3663. (Open 7 days a week between the hours of 5:00AM and 6:00PM Pacific Time)

For customers based outside the U.S. or Canada, click here.

2. Can you tell me more about JAL's restrictions for carry-on baggage?

For detailed information on restricted carry-on items, click here.

3. What is JAL's baggage policy on sports equipment (surfboard, etc.)?

For detailed information, click here.

4. I'd like to change my flight itinerary. Who do I contact?

Prior to Departure
Contact the point of purchase. (Travel Professional or Japan Airlines' Reservation Center)
* Changes may be subject to fees according to the ticket's fare rules.

After Departure
Contact the local JAL Reservation Center. In order to assist you in a timely manner, please have your air ticket / e-ticket receipt in your possession. Please be advised that certain fares do not allow changes to an itinerary.
* Changes may be subject to fees according to the ticket's fare rules.

For a complete listing of JAL offices, click here.

5. How can I verify my upcoming trip on Japan Airlines?

To view an existing reservation, please access www.ar.jal.com. (Note: Waitlisted flights cannot be viewed through the website. Other restrictions may also apply.)

When you access our website, click on "View My Reservations" and enter the required information.

For JMB Members:
Enter your membership number and PIN code to access your reservation.

For non-JMB Members:
Enter your Reservation number and flight information to access your itinerary. You must enter your full name as stated on your reservation.

6. I'd like to select my seats for an upcoming flight. How can I pre-assign my seat?

To select seats for an upcoming flight, please access www.ar.jal.com.

When you access our website, please click on "View My Reservations" and enter the required information. Once you select your itinerary, click on "Seat Assignment" to view the interactive seat map.

Note: Certain fares are ineligible to pre-assign a seat.

7. How can I request a special meal? (e.g. Health / Religious Dietary Requirements)

JAL offers a vast selection of special meals that are available for our valued customers.

For details regarding JAL's special meal selection, click here.

For customers based in the U.S. or Canada (Toll-Free)
Please contact the JAL Reservation Center at 1-800-525-3663. (Open 7 days a week between the hours of 5:00AM and 6:00PM Pacific Time)

For customers based outside the U.S. or Canada, click here.

8. I'm planning to take my pet on an upcoming trip. Can you tell me more about JAL's regulations on pet travel?

Pets traveling on Japan Airlines will be accommodated in the cargo compartment. The environment in the cargo compartment of the aircraft is controlled in the same manner as the passenger cabin. Please be assured that the ventilation system ensures that the air is well circulated and maintains the same temperature throughout the flight. Passengers who wish to travel with their pet should contact Japan Airlines when your reservation date is confirmed. Advanced notification is required. *Pet charges apply.

For details regarding pet travel, click here.

For pet travel, please contact the JAL Reservation Center at 1-800-525-3663. (Open 7 days a week between the hours of 5:00AM and 6:00PM Pacific Time)

For customers based outside the U.S. or Canada, click here.

9. I'm planning to purchase tickets via www.ar.jal.com? Can you tell me more about your online services?

For details regarding online reservations, click here.

10. I'm scheduled to travel next week. I tried using the "Web Check-In" service, but was unable to check-in. Why?

The "Web Check-In" service is only available within 72 hours prior to departure.

For details regarding this service, click here.

11. How can I obtain an E-Ticket receipt online?

E-Tickets can be printed from your computer by accessing, www.ar.jal.com.

When you access our website, please click on "View My Reservations" and enter the required information. Once you select your itinerary, click on "Display / Print the E-Ticket Passenger Receipt" located at the bottom of the page.

JAL MILEAGE BANK FAQ – FOR MEMBERS IN THE AMERICAN REGION

1. How can I check my mileage balance?

For members registered in the American Region, please log-in to your account through www.ar.jal.com. Enter your membership number and PIN code to access your account.

Click here to log in.

For members registered in other regions, click here.

2. I lost my JMB log-in password. How can I reconfirm my password?

If you lost your password, please click here to reconfirm your password.

Your password will be sent to your registered email address.

3. I lost my JMB membership card. What do I do?

To request for a replacement card, please contact the JAL Mileage Bank Center.

For members based in the U.S. or Canada (Toll-Free)
Call 1-800-525-6453. (Open Monday-Friday 6:00AM-6:00PM Pacific Time; Saturday, Sunday, Holidays 7AM-3PM Pacific Time)

For members based outside the U.S. or Canada, click here.

* The card will be delivered to your registered JMB address. Please allow 2 weeks for delivery.

4. Do miles expire through the JAL Mileage Bank program?

As of April 1, 2008, all mileage earned on/after January 1, 2006, is valid for 36 months from the month of initial mileage accumulation.

Validity Chart

For complete details, click here .

5. I recently joined the JAL Mileage Bank Program. How do I earn miles?

The JAL Mileage Bank Program offers a vast array of options to earn miles. For details, click here.

6. I recently moved and would like to update my registered address. How can I update my profile information?

For JMB members:
Log-in to your account through www.ar.jal.com. Enter your membership number and PIN code to access your account. Under "Applications" you can change your registered profile information, as well as your e-mail address settings.

For JAL Family Club members:
If your family is relocating to a different region, please fill out and mail/fax the necessary forms to the JAL Family Club desk.

Fax Number: (310) 414-0149

Address: JAL Mileage Bank Center
300 Continental Blvd., Suite 401
El Segundo, CA 90245

7. I registered my JMB membership number on my last flight, but I do not see any mileage reflected into my account. How many days does it take to accrue mileage?

For JAL Domestic flights, automatic mileage accrual may take 2-3 days upon completion of travel.
For JAL International flights, automatic mileage accrual may take 4-5 days upon completion of travel.

For JMB Partner airlines, automatic mileage accrual may take 2-4 weeks upon completion of travel.

8. How can I automatically accrue mileage on my flights?

At the time of making your reservation, do not forget to register your JMB membership number. Also, we highly recommend members to keep their original boarding pass and receipt until mileage accumulation has been confirmed.

Note: The name on your reservation/E-Ticket must be identical as indicated on your passport and JMB account.
For complete details, click here.

9. I recently took a flight, but do not see any mileage accrued. How can I claim those miles?

If you were unable to take the necessary steps to accumulate mileage before your flight, or if you find any type of discrepancy, you may request post-flight credit by sending the following documents to the JAL Mileage Bank Center. Post-flight credit will be accepted if the request is made within 6 months of the eligible flight.

1) Copy of your airline ticket or e-ticket receipt
2) Original boarding passes along with your JMB membership number

Fax Number: (310) 414-0149

Address: JAL Mileage Bank Center
300 Continental Blvd., Suite 401
El Segundo, CA 90245

For complete details, click here.

10. I would like to redeem an award with my JMB miles. What type of awards does the JMB program offer?

For a complete list of JMB awards, click here.

11. I am a member of an affiliate frequent flyer program. (e.g. AAdvantage® program). I heard I can redeem an award ticket on JAL with my miles. Who do I contact?

In order to request an award ticket on Japan Airlines with AAdvantage or another partner carrier's program miles, members must contact American Airlines (AA) or the respective carrier to create a reservation. Additionally, members must contact their primary program to make any changes to an itinerary throughout the trip.

12. What is the JAL Mileage Bank FLY ON program?

The JMB FLY ON Program is designed to recognize and reward the most frequent flyers on the JAL Group network and member airlines of the oneworld® alliance. Eligible members will receive exceptional benefits to fully enjoy their travel throughout JAL's extensive international/domestic network.

For complete details, click here.

13. Can I redeem a JMB award through JAL's website, www.ar.jal.com?

Yes. JMB members must first log-in to their account. Through JAL's enhanced web service, members may redeem JAL International/Domestic award tickets, Upgrade awards, JAL Coupons, and JALUX AMERICAS gift awards.

For a complete list of JMB awards, click here.

14. Where can I find information on current promotions offered through the JAL Mileage Bank program?

For current promotions, click here.

15. I would like to redeem an award, but do not have the required mileage. Can I purchase miles through the JAL Mileage Bank program?

JMB awards must be redeemed with the required amount of accrued mileage. Miles are not available for purchase through the JMB program.

16. How can I obtain an E-Ticket receipt online?

E-Tickets can be printed from your computer by accessing, www.ar.jal.com.

When you access our website, please click on "View My Reservations" and enter the required information. Once you select your itinerary, click on "Display / Print the E-Ticket Passenger Receipt" located at the bottom of the page.

1.	What is JAL's free baggage allowance?
	For flights to/from USA (including Guam), Canada, Mexico First Class / Executive Class (2 Pieces) Each piece must not weigh more than 70lbs. The total linear dimensions for each piece of baggage shall not exceed 62in. (L+H+W) Excess Baggage Charge (3rd Piece) A single excess baggage charge applies to each piece of checked baggage that exceeds the free baggage allowance. Premium Economy / Economy Class (2 Pieces) Each piece must not weigh more than 50lbs. The total linear dimensions for each piece of baggage shall not exceed 62 in. (L+W+H) Also, the sum of the linear dimensions of the two pieces must not exceed 107 in. Excess Baggage Charge (3rd Piece) A single excess baggage charge applies to each piece of checked baggage that exceeds the free baggage allowance. Additionally, an extra charge of JPY 5,000 or USD 50.00 will be applied if the extra baggage exceeds 50 lbs. (Under 70 lbs.) For details, click here. For customers based in the U.S. or Canada (Toll-Free) Please contact the JAL Reservation Center at 1-800-525-3663. (Open 7 days a week between the hours of 5:00AM and 6:00PM Pacific Time) For customers based outside the U.S. or Canada, click here.
2.	Can you tell me more about JAL's restrictions for carry-on baggage?
	For detailed information on restricted carry-on items, click here.
3.	What is JAL's baggage policy on sports equipment (surfboard, etc.)?
	For detailed information, click here.
4.	I'd like to change my flight itinerary. Who do I contact?
	Prior to Departure Contact the point of purchase. (Travel Professional or Japan Airlines' Reservation Center) * Changes may be subject to fees according to the ticket's fare rules. After Departure Contact the local JAL Reservation Center. In order to assist you in a timely manner, please have your air ticket / e-ticket receipt in your possession. Please be advised that certain fares do not allow changes to an itinerary. * Changes may be subject to fees according to the ticket's fare rules. For a complete listing of JAL offices, click here.
5.	How can I verify my upcoming trip on Japan Airlines?
	To view an existing reservation, please access www.ar.jal.com. (Note: Waitlisted flights cannot be viewed through the website. Other restrictions may also apply.) When you access our website, click on "View My Reservations" and enter the required information. For JMB Members: Enter your membership number and PIN code to access your reservation. For non-JMB Members: Enter your Reservation number and flight information to access your itinerary. You must enter your full name as stated on your reservation.
6.	I'd like to select my seats for an upcoming flight. How can I pre-assign my seat?
	To select seats for an upcoming flight, please access www.ar.jal.com. When you access our website, please click on "View My Reservations" and enter the required information. Once you select your itinerary, click on "Seat Assignment" to view the interactive seat map. Note: Certain fares are ineligible to pre-assign a seat.
7.	How can I request a special meal? (e.g. Health / Religious Dietary Requirements)
	JAL offers a vast selection of special meals that are available for our valued customers. For details regarding JAL's special meal selection, click here. For customers based in the U.S. or Canada (Toll-Free) Please contact the JAL Reservation Center at 1-800-525-3663. (Open 7 days a week between the hours of 5:00AM and 6:00PM Pacific Time) For customers based outside the U.S. or Canada, click here.
8.	I'm planning to take my pet on an upcoming trip. Can you tell me more about JAL's regulations on pet travel?
	Pets traveling on Japan Airlines will be accommodated in the cargo compartment. The environment in the cargo compartment of the aircraft is controlled in the same manner as the passenger cabin. Please be assured that the ventilation system ensures that the air is well circulated and maintains the same temperature throughout the flight. Passengers who wish to travel with their pet should contact Japan Airlines when your reservation date is confirmed. Advanced notification is required. *Pet charges apply. For details regarding pet travel, click here. For pet travel, please contact the JAL Reservation Center at 1-800-525-3663. (Open 7 days a week between the hours of 5:00AM and 6:00PM Pacific Time) For customers based outside the U.S. or Canada, click here.
9.	I'm planning to purchase tickets via www.ar.jal.com? Can you tell me more about your online services?
	For details regarding online reservations, click here.
10.	I'm scheduled to travel next week. I tried using the "Web Check-In" service, but was unable to check-in. Why?
	The "Web Check-In" service is only available within 72 hours prior to departure. For details regarding this service, click here.
11.	How can I obtain an E-Ticket receipt online?
	E-Tickets can be printed from your computer by accessing, www.ar.jal.com. When you access our website, please click on "View My Reservations" and enter the required information. Once you select your itinerary, click on "Display / Print the E-Ticket Passenger Receipt" located at the bottom of the page.