In light of the importance of information security and the protection of personal information in an advanced information society, the JAL Group manages and protects information that the company possesses under the following Group policies.
JAL complies with laws, regulations and guidelines stipulated by administrative bodies.
JAL has established an internal management system and clearly specifies division of responsibilities.
JAL has established and complies with internal policies, regulations and guidelines.
JAL carries out safety measures and takes steps to prevent inappropriate access to information or the loss, destruction, falsification and leak of information.
JAL promotes education and awareness programs for employees and ensures that information is appropriately managed, while striving to improve knowledge and awareness of information management.
When entrusting operations related to information management to other companies, JAL selects companies with strong experience and abilities. The contract mandates confidentiality and guarantees that the information will be properly managed.
JAL regularly checks to ensure that information is managed appropriately and works to improve operations on a continual basis.
In the unlikely event of an accident, JAL endeavors to minimize the damage, quickly releases necessary information and takes all necessary steps to prevent a reoccurrence.
JAL will set up a contact point to which customers may direct their inquiries, complaints, and requests. JAL will respond quickly and with integrity.
JAL will disclose its policies on information security and the protection of personal information, including this policy, by posting them on its website.
To protect the customer's personal information collected on this website, the SSL (Secure Sockets Layer) Protocol is used on the JMB member page, the credit card settlement page and other pages requiring the entry of personal information such as on-line questionnaires. This protocol encrypts Internet data and prevents leaks.