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Redeeming Mileage JAL COUPON Awards

Eligible Purchases


"JAL COUPON" awards can be used to make full or partial payment for the following purchases. For details, please refer to the "JAL COUPON GUIDE" is sent along with the JAL COUPONs.
JAL COUPONs cannot be used at travel agencies.
JAL Coupons cannot be used for the payment of hotel stays and/or meals, which have been reserved through travel agencies
(including online reservation and online travel agency).
No change will be returned if the amount of JAL COUPONs exceeds the purchase price.
Eligible Purchases Eligible Locations Notes
In-flight purchases on the following airlines
Japan Airlines(JAL)
Japan Transocean Air(JTA)
Onboard JAL/JTA flights
  • JAL COUPONs cannot be used for in-flight purchases on JAL code-share flights operated by other airlines.
  • Please note that in-flight shopping is not available on certain routes and sectors.
  • JAL Coupons are not applicable for purchases of mail order items from the inflight magazines on domestic flights.
  • JAL COUPONs cannot be used for JALSHOP mail order items.
Japan Domestic/Overseas JAL Hotels
Hotel stay and dining
Nikko Hotels International (Japan & overseas properties), Hotel JAL City and designated restaurants and shops in the JAL Hotels.
*For further details of Hotel facilities
Domestic JAL Hotels
Overseas JAL Hotels
  • When you use JAL Coupon for payments of hotel restaurant use, restaurant mileage will not be accumulated.
International JAL Group Airlines' Tickets
Japan Airlines(JAL)
JAL Ticket Service in U.S. / Canada *
JAL Ticket Service in Europe *
JAL Ticket Service in Japan *
JAL Sao Paulo office *
Airport counters in Japan
JAL Plaza Yurakucho Ticket Office *
  • Limited to trips that include an international flight sector on JAL. JAL COUPONs cannot be used for re-issue of non-JAL Group airlines' tickets.
Domestic JAL Group Airlines' Tickets
Japan Airlines(JAL)
Japan Transocean Air(JTA)
Japan Air Commuter (JAC)
Ryukyu Air Commuter (RAC)

JAL Ticket Service in U.S. / Canada *
JAL Ticket Service in Europe *
JAL Ticket Service in Japan *
JAL Sao Paulo office *
Airport counters in Japan
JAL Plaza Yurakucho Ticket Office *

  • Limited to trips with all Japan domestic flight sectors on JAL Group Airlines. Endorsements to non-JAL Group Airlines are not permitted.
International & Japan Domestic Package Tours
JALPAK
JAL Plaza Yurakucho Ticket Office *
JALPAK Rin-Rin Dial(Telephone reservation only) *
Domestic:
(050-3155-3333 / within Japan 9:00-18:00 except 1/1-1/2)
International:
(050-2017-1111 / within Japan 9:00-18:00 except 10/13, 12/31-1/2)
  • JMB Tours(excluding web exclusive tours) are available at JAL Plaza.
Onsen Mile Partners "JAL COUPON Plan" accommodation and day use
Eligible Onsen Ryokan details (Available in Japanese only)
  • * Eligible plan is limited to "JAL COUPON Plan".
  • * The amount paid by this coupon is ineligible for Onsen Mile accumulation.
JAL logo goods/Travel goods
Yurakucho JAL Plaza shop *
  • When JAL COUPON is used to make full or partial payment for purchase of goods, combination of discount (JALCARD discount etc) and JAL COUPON payment is not applicable. Return or exchange of goods is not permitted.
JAL DUTYFREE Items
  • When JAL COUPON is used to make full or partial payment for purchase of goods, combination of discount (JALCARD discount etc) and JAL COUPON payment is not applicable. Return or exchange of goods is not permitted.
JALUX Mail-Order Items (catalog)
JAL SHOP (mail-order), JAL World Shopping Club, FLIGHT SHOP, Gourmet First Class
* JAL COUPONs will be accepted from September 1, 2013.
Only orders through mail (post) is accepted.
*Mail-order items can only be delivered to addresses within Japan.
*Orders placed by phone, FAX or JAL Shopping (online) are not eligible.
  • Eligible mail-order catalogs are "JAL SHOP (mail-order)", "JAL World Shopping Club", "FLIGHT SHOP" and "Gourmet First Class".
  • Only orders through mail (post) is accepted (orders placed by phone, FAX or online are not eligible).
    Please send order forms along with JAL COUPONs by registered mail. JAL COUPONs must arrive by the validity of each coupon. Members are responsible for postage fees upon order.
  • JAL COUPONs may not be used in combination with other discounts (ex. JGC member discount, etc.).
  • There may be items that are not available for purchase.
  • If payment are made by combination of JAL COUPONs and JAL CARD, JALCARD Shopping Mile accumulation will only be applicable to the paid amount by JALCARD.
  • JAL COUPONs may not be used together with other coupons (es. exclusive coupons for JALUX stockholders etc.)
  • "PETIT JALSHOP" items (mail-order by exclusive postcard order-form for in-flight sales items on JAL Group Domestic flights) are not eligible for payments by JAL COUPONs.
Airport Delivery Service
Rental Mobile Service (mobile phone, WiFi),
Coat/Hand Baggage Check Service
Narita Airport Terminal 2 (Departure, Arrival),
Narita Airport Terminal 1 (Departure, Arrival),
Haneda Airport International Terminal (Departure, Arrival),
Kansai International Airport (Departure, Arrival),
Chubu International Airport (Departure, Arrival).
* New Chitose Airport (Departure, Arrival) is not eligible.
  • * When JAL COUPON is used to make full or partial payment for purchase of goods, combination of discount (JALCARD discount etc) and JAL COUPON payment is not applicable.
  • * If you wish to combine "JAL Coupon" and other payment method, only cash can be used.
  • * It is not eligible for mileage accumulation.
  • * When using JAL COUPONs to purchase air tickets, customers can choose to omit the JAL COUPON mailing process by directly applying the JAL COUPON value toward the ticket purchase price.
A sample list of purchases / items for which JAL COUPONs cannot be used
  • Tickets purchased only through JAL website.
  • Tour products that make use of flights other those of the JAL Group Airlines.
  • JAL Dynamic Package products
  • Tour products planned and operated by JAL Sales.
  • TABI SETs on Japan domestic flights, travel insurance against damage, JAL Gift.
  • Any items purchased at the following JAL Group companies: JALCARD, Blue Sky, etc.
  • JAL Group Airlines' tickets and JALPAK package tours purchased outside Japan.
    (except for JAL Ticket Service in the U.S. / Canada, JAL Ticket Service in Europe and JAL Sao Paulo office)
  • Japan domestic tickets which do not specify passengers' names, such as Business Coupons etc.
  • Selected items and services for which JAL COUPONs cannot be used as designated by participating shops.

Required Mileage

Mileage can be redeemed for 10,000 miles (12,000yen equivalent).
*A maximum of 100,000 miles may be redeemed for JAL COUPONs at one transaction.

Validity of JAL COUPONS

The validity will be valid for 13 full months and starts from the first month following the month in which the mileage was exchanged into the JAL COUPONs. Please take note of the actual validity that is printed on the front of each JAL COUPONs. Please be aware that once the JAL COUPONs have expired they cannot be used under any circumstances.
Example: JAL COUPONs redeemed in September 2012 are valid until October 31, 2013.

Restrictions To Use JAL COUPONS

No change in either cash or mileage will be given if the amount of JAL COUPON exceeds the purchase price. There are some restrictions applied to persons who can use JAL COUPONs and locations where members can use JAL COUPONs and when you return purchased items, etc.

Eligible persons who can use JAL COUPONS

The individuals who can use JAL COUPONs are specified in our JMB 'Rules & Conditions' Item 2. Only tickets and package tours under the eligible user's name can be purchased using JAL COUPONs. In case an individual other than the member will use the award, the user may be asked to show proof of relationship to the member.

Conditions for Using Awards

No change in either cash or mileage will be given if the amount of JAL COUPON exceeds the purchase price. There are some restrictions applied to persons who can use JAL COUPONs, locations where they can be used and how it will be handled when you wish to return purchased items, etc. For full details, please refer to the "JAL COUPON GUIDE" that is sent along with your JAL COUPONs.

No refunds in either cash or mileage will be given if the amount of JAL COUPON exceeds the purchase price.
JAL COUPON can be used to make full or partial payment for the designated purchases at the designated locations only .
The selling, bartering, or exchanging of JAL COUPON is not permitted, and attempt of such action will render JAL COUPON void and no mileage will be returned to the member with respect to such cancellation.
Any monetary refunds of airline tickets and other purchases will be eligible only on that portion of the purchased amount, if any, that was not made by using JAL COUPONs.
Validity: JAL COUPON will be valid through the last day of the 13th month following the month in which the mileage was exchanged into the JAL COUPON. Please take note of the actual validity that is printed on the front of each JAL COUPON. Please be aware that once the JAL COUPON has expired, it cannot be used under any circumstances.
Eligible persons who can use JAL COUPONs : Only Member, Spouse of the member, relative of the member within the second degree may make purchases and use any airline ticket or tour packages purchased with JAL COUPONs. In case an individual other than the member will use the award, the user may be asked to show proof of relationship to the member.
JAL is not responsible for lost or stolen JAL COUPON.
  Once mileage has been deducted, it cannot be returned to your JMB account, nor can you exchange JAL COUPONs into other awards. This is regardless if your awards have not been sent or if you have not used them yet.
JAL COUPON can be used for purchasing International & Japan Domestic Package Tours, only if the member has contact and delivery address in Japan.
JAL reserves the right to change these terms and conditions at anytime without notice in its discretion.

How to Request and Receive JAL COUPON Awards

Click here for details regarding how to request and receive awards.
All deliveries will require a signature.
  JAL COUPON Awards cannot be sent to P. O. Box address.
  Please change your registered address to a non P. O. Box address before application.

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