Redeeming Mileage JAL International Award Tickets

Important information

NEW
Effective for requests made on/after 08:00 (Japan time) October 1, 2015, waitlist holding periods will apply if a seat is not available on your preferred flight.

[Before ticketing] Waitlist holding period

Effective for requests made from April 1, 2015, the rules for booking JAL International Award Tickets will be revised as follows. These revisions will apply only to reservations made by phone.

Eligible Routes


Japan Airlines (JAL)

* When the itinerary includes Japan domestic sectors, JAL/JTA domestic routes are eligible.
JAC, RAC, HAC, and code-share flights operated by other airlines (such as Fuji Dream Airlines or Amakusa Airlines) are not eligible.
* For Japan domestic sectors included in international awards tickets, Japan domestic "Class J" cannot be used.
* Sectors where JAL Group airlines do not have traffic rights are not eligible.
* To comply with U.S. transportation rules, for itineraries between U.S. and U.S. (including Hawaii and Guam) via Japan (*), at least one international flight is required to be operated by a U.S. carrier.
Please This page will open in a new windowContact us for details.
*Including itineraries regarded as "via Japan" by U.S. authorities.
* Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Required Mileage

Restricted Travel Dates for Awards

Please refer to This page will open in a new window"Restricted Travel Dates for JAL International Award Tickets". If travel within Japan is included, This page will open in a new window"Restricted Travel Dates for JAL Group Domestic Award Tickets" will also apply. At other times the number of seats available for award travel may be limited, or may not be available.

Validity

The award tickets will be valid for one year from the date the mileage is deducted ( the date the ticket is issued ). The original validity remains in effect even if the travel dates are changed.

  • * The last flight sector of the itinerary can be no later than the expiration date of the award ticket.
  • If you do not board the reserved flight, the award ticket will be invalid, and mileage refund and changes to other awards will not be available.

Various Services

When using Award Tickets, the same services as those available to holders of revenue tickets can be enjoyed such as advance seat selection and lounge access for First Class and Business Class passengers. However, when traveling in Economy Class (including Premium Economy Class), some services such as the JAL Family Service may not be applicable.

Conditions for Using Awards

When you request a booking for an itinerary or flight sectors that cannot be made through the JAL website, although they meet the following conditions, you must contact the JMB International Award Reservation Desk or JMB Center.

Round-trip Itinaries

Itineraries

•  All flights must be confirmed at the time mileage is redeemed.
•  Award tickets are issued for round-trip travel.
The cities of departure and return must be in the same area or within the same country.
•  When two different award levels are involved in one round-trip journey, the higher award level will apply.
•  The place or country of original departure cannot be used as a transfer point to a final destination.
•  Japan domestic round-trip journey to and from origin or destination of the international travel originating from Japan is not permitted.
•  Haneda and Narita airports in Tokyo are considered to be the same city, as are Itami, Kansai and Kobe airports in Osaka, Chitose and Okadama airports in Sapporo, Chubu and Komaki airports in Nagoya, Incheon and Gimpo airports in Seoul, PuDong and Hongqiao airports in Shanghai or Songshan and Taoyuan airport in Taipei.

Permitted

SYDNEY OUTBOUND TOKYO , TOKYO RETURN SYDNEY HONGKONG MANILA OUTBOUND TOKYO , TOKYO RETURNHONGKONG MANILA
SEOUL OUTBOUND TOKYO OSAKA , TOKYO OSAKA RETURN SEOUL TAIWAN HONGKONG OUTBOUND TOKYO OSAKA , TOKYO OSAKA RETURN TAIWAN HONGKONG

Where award levels differ

TOKYO OUTBOUND SINGAPORE SYDNEY , SINGAORE SIDNEY RETURN TOKYO
40,000 miles are needed for this itinerary.
Narita-Singapore=35,000
Narita-Sydney =40,000 (Economy Class)

Not Permitted

BEIJING BANGKOK OUTBOUND TOKYO , TOKYO RETURN BEIJING BANGKOK
Beijing (departure city) and Bangkok (return city) are not in the same area nor in the same country.

 Class of service

•  When different classes of service are involved in 1 round-trip journey, required mileage will be a sum of half round-trip required mileage for each class of service.
TOKYO ECOOMY CLASS BANGKOK BUSINESS CLASS BANGKOK
Sum of half the Tokyo-Bangkok round-trip mileage for C-class and Y-class will be required.

The number of flight sectors allowed

For each award, a maximum of 3 flight sectors will be allowed each way.
A maximum of 2 Japan domestic flight sectors will be permitted for the total round-trip journey.

Limit of stopovers in Japan

Stopovers (a stay of more than 24 hours) in Japan for 1 round-trip journey are limited:

Type of journey Limit of stopovers in Japan
Journeys originating outside Japan and Japan being the destination 1 stopover in Japan is permitted in addition to the final destination city.
Journeys originating outside Japan and going beyond Japan A maximum of 2 stopovers in Japan are permitted.
Journeys originating in Japan Stopovers in Japan are not permitted. However, connections (a stay of less than 24 hours) are allowed.

Backtracking

Not allowed except journey within Japan or journey specified in awards.
(Backtracking means reversing your direction of travel to make connections to continue onward toward your next destination.)

Upgrading of award ticket

Award tickets may not be upgraded by paying the fare differential. Round-trip award tickets and upgrade awards may not be combined.

  • * Awards may not be used for Japan Domestic First Class and Class J.
    However, if seats are available at the time of departure, you may use First Class or Class J by paying a surcharge.
    (Advance reservations for First Class and Class J are not permitted if your base tickets are JMB award tickets. You cannot board on First Class by using your mileage at the airport on the day of departure.)

Changes to Award Tickets After Mileage Redemption

Permitted

Change to flight number and flight date are permitted.
* Change to flight number and flight date are permitted if the reservation for the new flight is confirmed before boarding. Please note that airport offices are unable to handle these changes, with the exception of This page will open in a new windowthe service that allows you to change your JAL international award ticket to a higher class of service at the airport on the same day as your flight.
* When you make changes to flight number or flight date, members may be requested to pay the differential between previous Fuel Surcharge / Insurance Surcharge and new ones.
* Changes made by phone that require the award ticket to be re-issued due to changes in applicable taxes or charges will be subject to a This page will open in a new windowTicketing Service Fee per ticket.
Change in the flight number is permitted through the JAL website only when all the passengers using the e-ticket change their flights to the same flight before commencement of travel.
Please contact the JMB International Award Reservation Desk or JMB Center if the route is changed to outside of an eligible route for e-ticket or if reservations for certain passengers are changed.
* Changes of flight number and flight date can be made through the JAL website until 12:00 4 days prior to the day of departure.
* Through the JAL website, waitlist is permitted for the flight sector where seats are not available and a change from a confirmed flight sector to another sector where the seats are available is permitted.
* Changes through the JAL website may not be possible when special arrangements are made at the time of booking.

Important information

The planned change to waitlist reservation deadlines that was announced from May 15, 2015 to September 28, 2015 for requests made on/after October 1, 2015 will not take place. There will be no change to waitlist reservation deadlines for requests made on/after October 1, 2015. Waitlisting will be continue to be accepted until the departure of your preferred flight or your existing reserved flight, whichever is earlier.
* When making a waitlist request on the JAL website, the deadline will be 12:00 (*1), four days prior to the commencement of travel (first flight sector).
*1 American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.

Not Permitted

Change to the traveler's name, the flight sector, the class of service, routing, reversing the direction of travel and exchange of awards are not permitted.
* Starting from April 1, 2015, JAL International Award Tickets can be changed to the next higher class of service for the same flight sectors without incurring a mileage reinstatement fee. To be eligible, these requests must be made by phone. A This page will open in a new windowTicketing Service Fee will apply for tickets issued.
Requests will be accepted until 12:00*, 4 days prior to the departure of the first flight sector (not including the day of departure).

* American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time. If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

Waitlist reservations will be accepted until 8 days prior to the departure of the first international flight sector (not including the day of departure). Reservations that are not completed and ticketed by 8 days prior to departure of the first international flight sector will be canceled. Waitlisting is not permitted for new reservations made within 8 days of departure of the first international flight sector.
* "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused award tickets. Members are responsible for all the mailing costs of award tickets sent to the This page will open in a new windowJMB international award reservation desk or JMB center.

How to request and receive Awards

Requests for award ticket must be made through JAL web site or JMB Award Reservation desk.
*Requests made by phone will incur aThis page will open in a new window Ticketing Service Fee.

Warture date of your itinerary's final returning flight sector.

  Reservations made on the JAL website Reservations made by phone
Japan Region 12:00 (*1), 4 days prior to the departure of the first flight sector (not including the day of departure) 12:00 (Japan time), 1 day prior to the departure of the first flight sector
American Region / Europe, Middle East & Africa Region / Asia & Oceania Region 12:00 (*2), 2 days prior to the departure of the first flight sector

*1: Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.
*2: American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

* Waitlist reservations will be accepted until 7 days prior to the departure of the first flight sector (not including the day of departure). Reservations that are not completed and ticketed by 7 days prior to departure will be canceled. Waitlisting is not permitted for new reservations made within 7 days of departure.

Important information

Effective for requests made on/after 08:00 (Japan time) October 1, 2015, the following waitlist holding periods will apply if a seat is not available on your preferred flight.

Itinerary Waitlist holding period
90 - 330 days prior to the departure of the first flight sector Waitlisted reservations will be held until 82 days prior to the departure of the first international sector
8 - 89 days prior to the departure of the first flight sector Waitlisted reservations will be held until either 7 days after making the reservation, or 8 days prior to the departure of the first international sector, whichever is earlier
Within 7 days prior to the departure of the first flight sector Waitlisting is not permitted

* Waitlisted requests that are not booked and ticketed by the relevant waitlist holding period will be canceled.

Reminders for Award Application

  • · At the time of making reservations, you must already have in your JMB account the total amount of mileage that is needed for the award, otherwise you cannot make a reservation.
  • · All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued. Mileage will be redeemed by the Award Reservations Desk immediately at the time all flights have been confirmed and necessary arrangements on award issuance will be started.
  • * Waitlists are not permitted for Japan domestic sectors included in JAL international award tickets. Waitlist application may be closed in certain international flights. Priority waitlisting for JMB Award reservations will apply to JMB FLY ON status members and JAL Global Club members.
  • * "JALCARD International Award Ticket Standard Mileage" and "JALCARD International Award Ticket Discount Mileage" award tickets are only eligible through JALWEB site.

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