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Redeeming Mileage JAL International Award Tickets

Eligible Routes


Japan Airlines (JAL) logo

* When the itinerary includes Japan domestic sectors, JAL/JTA domestic routes are eligible.
JAC/RAC or code-share flights are not eligible.
* For Japan domestic sectors included in international awards tickets, Japan domestic "Class J" cannot be used.
* For code-share flights operated by other carriers, flights and sectors that can be used with international award tickets and upgrade awards are restricted.
* Sectors where JAL Group airlines do not have traffic rights are not eligible.
* To comply with U.S. transportation rules, for itineraries between continental U.S./Hawaii and Guam via Japan, and itineraries between continental U.S. and Hawaii via Japan without a stopover in Japan, at least one international flight operated by a U.S.-based airline (*) is required.
(*)excluding Japan Airlines codeshare flight operated by a U.S.-based airline.
* Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Required Mileage

◆Round trip mileage of the flight sector and class reserved is required even if travel is one-way.
Carrier-imposed fees (Fuel Surcharges and Insurance Surcharges) and other government or airport imposed taxes and fee will apply to each flight sector and class.

◆Award issued for children and infants require the same mileage and carrier-imposed fees as for adults.

◆In addition to mileage, award tickets are subject to carrier-imposed fees (Fuel Surcharges and Insurance Surcharges) and other taxes and fees (Departure Tax, Federal Inspection Fees, Passenger Facility Charges etc.) imposed by each government/airport etc.

Restricted Travel Dates for Awards

Please refer to "Restricted Travel Dates for JAL International Award Tickets". If travel within Japan is included, "Restricted Travel Dates for JAL Group Domestic Award Tickets" will also apply. At other times the number of seats available for award travel may be limited, or may not be available.

Validity

The award tickets will be valid for one year from the date the mileage is deducted ( the date the ticket is issued ). The original validity remains in effect even if the travel dates are changed.
  • * The last flight sector of the itinerary can be no later than the expiration date of the award ticket.
  • If you do not board the reserved flight, the award ticket will be invalid, and mileage refund and changes to other awards will not be available.

Various Services

When using Award Tickets, the same services as those available to holders of revenue tickets can be enjoyed such as advance seat selection and lounge access for First Class and Business Class passengers. However, when traveling in Economy Class (including Premium Economy), some services such as the JAL Family Service may not be applicable.

Conditions for Using Awards


When you request a booking for an itinerary or flight sectors that cannot be made through the JAL website, although they meet the following conditions, you must contact the JMB International Award Reservation Desk or JMB Center.

Itineraries
•  All flights must be confirmed at the time mileage is redeemed.
•  Award tickets are issued for round-trip travel. The cities of departure and return must be in the same area or within the same country.
•  When two different award levels are involved in one round-trip journey, the higher award level will apply.
•  The place or country of original departure cannot be used as a transfer point to a final destination.
•  Japan domestic round-trip journey to and from origin or destination of the international travel originating from Japan is not permitted.
•  Haneda and Narita airports in Tokyo are considered to be the same city, as are Itami, Kansai and Kobe airports in Osaka, Chitose and Okadama airports in Sapporo, Chubu and Komaki airports in Nagoya, Incheon and Gimpo airports in Seoul, PuDong and Hongqiao airports in Shanghai or Songshan and Taoyuan airport in Taipei.

Permitted
Permitted Permitted
Permitted Permitted

Where award levels differ
Example
40,000 miles are needed for this itinerary.
Narita-Singapore=35,000
Narita-Sydney =40,000 (Economy Class)

Not Permitted
Not Permitted
Beijing (departure city) and Bangkok (return city) are not in the same area nor in the same country.

Class of service
•  When different classes of service are involved in 1 round-trip journey, required mileage will be a sum of half round-trip required mileage for each class of service.

Example
Sum of half the Tokyo-Bangkok round-trip mileage for C-class and Y-class will be required.
The number of flight sectors allowed

For each award, a maximum of 3 flight sectors will be allowed each way.
A maximum of 2 Japan domestic flight sectors will be permitted for the total round-trip journey.

Limit of stopovers in Japan

Stopovers (a stay of more than 24 hours) in Japan for 1 round-trip journey are limited:

Type of journey Limit of stopovers in Japan
Journeys originating outside Japan and Japan being the destination 1 stopover in Japan is permitted in addition to the final destination city.
Journeys originating outside Japan and going beyond Japan A maximum of 2 stopovers in Japan are permitted.
Journeys originating in Japan Stopovers in Japan are not permitted. However, connections (a stay of less than 24 hours) are allowed.
Backtracking

Not allowed except journey within Japan or journey specified in awards.
(Backtracking means reversing your direction of travel to make connections to continue onward toward your next destination.)

Upgrading of award ticket

Award tickets may not be upgraded by paying the fare differential. Round-trip award tickets and upgrade awards may not be combined.

  • * Awards may not be used for Japan Domestic First Class and Class J.
    However, if seats are available at the time of departure, you may use First Class or Class J by paying a surcharge.
    (Advance reservations for First Class and Class J are not permitted if your base tickets are JMB award tickets. You cannot board on First Class by using your mileage at the airport on the day of departure.)

Changes to Award Tickets After Mileage Redemption

<Permitted>
Change to flight number and flight date are permitted.
* Change to flight number and flight date are permitted if the reservation for the new flight is confirmed before boarding. Please note that airport offices are unable to handle these changes.
* When you make changes to flight number or flight date, members may be requested to pay the differential between previous Fuel Surcharge / Insurance Surcharge and new ones.
* Changes from a JAL Group airlines’ flight to a JAL code-share flight operated by other airlines require the ticket to be re-issued/revalidated at least 1 day prior to the departure date, when a JAL code-share flight is not eligible for e-ticketing. Please note that airport offices are unable to handle these changes.

Change in the flight number is permitted through the JAL website only when all the passengers using the e-ticket change their flights to the same flight before commencement of travel.
Please contact the JMB International Award Reservation Desk or JMB Center if the route is changed to outside of an eligible route for e-ticket or if reservations for certain passengers are changed.
* Changes of flight number and flight date can be made through the JAL website by 12:00 4 days prior to the day of departure.
* Through the JAL website, waitlist is permitted for the flight sector where seats are not available and a change from a confirmed flight sector to another sector where the seats are available is permitted.
* Changes through the JAL website may not be possible when special arrangements are made at the time of booking.
 
<Not Permitted>
Change to the traveler's name, the flight sector, the class of service, routing, reversing the direction of travel and exchange of awards are not permitted.
* "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused award tickets. Members are responsible for all the mailing costs of award tickets sent to the JMB international award reservation desk or JMB center.

How to request and receive Awards

Requests for award ticket must be made through JAL web site or JMB Award Reservation desk.
Reservation is available from 330 days prior to the departure date of your itinerary's final returning flight sector.
For details regarding how to request and receive awards, click here

Deadline for waitlists for awards shall be 7 days prior to departure date. If the award arrangement is not completed by the deadline, the whole itinerary including a confirmed flight will be cancelled and the award request will become ineffective. When applications are made within 7 days prior to departure date, waitlists are not accepted.

  • * Waitlist of Japan domestic flight sectors are not allowed.
  • * Waitlist application may be closed in certain international flights.

Reminders for Award Application

  • · At the time of making reservations, you must already have in your JMB account the total amount of mileage that is needed for the award, otherwise you cannot make a reservation.
  • · All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued. Mileage will be redeemed by the Award Reservations Desk immediately at the time all flights have been confirmed and necessary arrangements on award issuance will be started.
  • * Waitlists are not permitted for Japan domestic sectors included in JAL international award tickets. Waitlist application may be closed in certain international flights. Priority waitlisting for JMB Award reservations will apply to JMB FLY ON status members and JAL Global Club members.
  • * "JALCARD International Award Ticket Standard Mileage" and"JALCARD International Award Ticket Discount Mileage" award tickets are only eligible through JALWEB site.
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