Redeeming Mileage JAL International Upgrade Awards

Important information

Effective on/after September 1, 2016, the rules for booking JAL International Upgrade Awards will be revised as follows.


1. Effective for mileage deducted from September 1, 2016 (*1), there will be changes to the required mileage for JAL International Upgrade Awards. (*2)


The following promotions are available for fewer miles.
Promotion exclusively for eligible routes
For members in Japan Region   For members in regions outside Japan


Promotion for Airport Upgrades
Airport Upgrade Discount Promotion for JAL International Flights


2. Required mileage levels for itineraries traveling via Japan will be discontinued. One upgrade award is required for each flight sector sector. (Learn more) (*2)


3. Deadlines for cancellations/refunds will take effect. (Learn more)

  • *1 Japan Region is based on Japan time. American Region is based on US Pacific time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Japan time.
  • *2 When a seat for a waitlisted request is confirmed on/after September 1, 2016:
    ・ For waitlisted requests made on/before March 31, 2016, the award will be based on the required mileage levels that are effective until August 31, 2016
    ・ For waitlisted requests made on/after April 1, 2016, the award will be based on the required mileage levels that are effective from September 1, 2016

Eligible Routes

Japan Airlines (JAL) International Routes JAPAN AIRLINES
  • * Flights without a higher class of service are not eligible.
  • * Upgrade awards are not available on Japan domestic routes.
  • * Upgrade awards are not available on codeshare flights operated by other airlines.
  • * Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Tickets Eligible for Upgrade Awards

Tickets eligible for Upgrade
Tickets with booking classes J/C/D/X/W/E*/Y/B/H*/K* printed in the CLASS column of tickets.
*Ineligible for package tour(Including Dynamic Package).

Tickets not eligible for Upgrade
Tickets other than above.
(Individual or group inclusive tour fares, special discounted fares, JMB award tickets or tickets subject to special provisions.)

  • * Certain types of fares are not eligible for upgrade. Please confirm that the fare type is eligible for upgrade awards before purchase.
  • * Seats designated for upgrade awards are limited and may not be available even upon purchase of an eligible ticket.

Required Mileage

Please refer to the "This page will open in a new windowJAL International Upgrade Award Chart".

Awards issued for children and infants require the same mileage as those issued for adults.
The required mileage would be deducted when the flight has been confirmed. For the travels via Japan, even if unable to confirm the whole journey when you apply, the required mileage for the confirmed flight would be deducted first. If the rest of flights are confirmed by the deadline of the waiting list, the required mileage would be rearranged with the "Required mileage for travels via Japan".
This page will open in a new window"Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused upgrade awards after mileage deduction.
Required mileage levels for itineraries traveling via Japan will no longer be available on/after September 1, 2016.

Restricted Travel Dates for Awards

Please refer to the "This page will open in a new windowRestricted Travel Dates for JAL International Award Tickets/Upgrade Awards".
At other times the number of seats available for award travel may be limited, or may not be available.

validity

Upgrade awards are valid only for the flight and date originally reserved. Failure to travel on the reserved flight and date will result in forfeiture of the award.

Conditions for Using Awards

Tickets

At the time of making your reservation and applying for the award (including waitlisted reservations), you must already have purchased your ticket, which is valid for use with an upgrade award.
At the time of making reservations, you must already have in your JMB account the total amount of mileage that is needed for the award, otherwise you cannot make a reservation.
All flights must be confirmed in order to issue an award. Upgrade Awards for open itineraries cannot be issued. Mileage will be redeemed by the Award Reservations Desk immediately at the time all flights have been confirmed and necessary arrangements on award issuance will be started.
Upgrades are stored electronically and will be arranged at the departure airport on the flight date. When checking in, please mention that you have already requested for an upgrade award and present your purchased ticket.
Waitlist application may be closed in certain international flights. Priority waitlisting for JMB Award reservations will apply to JMB FLY ON status members and JAL Global Club members.
When using a Class J-e Coupon or First Class Upgrade Coupon to upgrade a Japan domestic sector included in an international flight ticket, you must already have purchased your ticket (which is valid for use with an upgrade award) at the time of making your reservation.

Maintaining the required mileage

As it is necessary that there is enough mileage available for award exchange at the time of award application, please confirm that there is enough valid mileage for award exchange.
Award reservations will not be accepted if there is not enough mileage in the JMB member account. Mileage accumulated in other airline companies' mileage programs (including JMB partner airlines) cannot be combined with JMB mileage in order to receive awards.

Itineraries

Upgrade awards are available for either round-trip or one-way travel.
All flights must be confirmed in the upgraded class of service at the time mileage redemption. When using upgrade awards, all of the restrictions and conditions of travel for the ticket purchased will apply.

The number of flight sectors allowed

Mileage deducted on/before August 31,2016.
A maximum of three flight sectors are permitted for each one-way upgrade award.

Mileage deducted on/after September 1,2016.
One upgrade award is required for each flight sector.
Two upgrade awards will be required for itineraries that originate outside Japan and use Japan as a transfer point to continue to a final destination outside Japan.
e.g.) When making a request to upgrade an itinerary from Asia 1 to Guam, two upgrade awards for the two sectors (one from Asia 1 to Japan and one from Japan to Guam) will be required.

Combining upgrade awards

2 upgrade awards may not be combined for an upgrade from Economy (Y) class to First (F) class.

Changes to Upgrade Awards After Mileage Redemption

Reservation changes
Changes to upgrade award reservations are not permitted. If you wish to change your reservation, you must cancel and refund your existing upgrade reservation and then make a new upgrade reservation.

Refunds
If you refund your unused upgrade award, the the refund charge will not be incurred.

* Mileage cannot be reinstated if you fail to board your reserved flight.
* Mileage cannot be refunded to your account if it has already expired by the time you request to have it reinstated.
* "Mileage Reinstatement Service" for Unused Awards is available when canceling an unused upgrade award after mileage deduction.

Important information
Deadline for cancellations/refunds will take effect from September 1, 2016.
Deadline for cancellations/refunds One day prior to the departure of your upgrade award flight (*).
(*) Until the end of business hours of call centers in each region.

Exceptions:

⋅When you change your booked Premium Economy upgrade award to a Business Class upgrade award at the airport on the day of departure.
⋅When you cancel the purchased tickets, or change your reservation.

[Changes made on/before March 31, 2015]
Reservation changes
[Permitted]
Changes to the flight number and flight date are permitted if the provided fare rule of the purchased ticket allows the change, and the reservation change is completed by the JMB International Award Reservations Desk before the departure time of the original flight reservation.
Please note that airport office counters cannot handle these changes.

[Not Permitted]
Changes to the traveler's name, the flight sector, the class of service, reversing the direction of travel, exchange s to other awards, and open itineraries are not permitted.

How to Request and Receive Upgrade Awards

To request for Upgrade Awards, please have your airline ticket/e-ticket receipt ready and visit JAL's website, or call the JMB Center/JMB Award Ticket Reservation Desk.
Please click here for This page will open in a new windowother details regarding how to request and receive awards
"Same Day Upgrade Application at the airport for JAL International Flights" may apply. Please click here for details.

  • ※In case of waitlisted upgrade reservations, please confirm at the time of check-in. Mileage will be redeemed and necessary arrangements for award ticket issuance will be made when the upgraded seat is confirmed.
  • ※Waitlist application may be closed in certain international flights.
・  The following Airport Passenger Taxes will be necessary on the day of departure for Upgraded tickets from Economy class to Business class since this tax amount differs according to each reservation class.

As of June 2015
UK AIR PASSENGER DUTY: 71GBP/73GBP*1 for departure from London.
(Payment is not applicable to upgrades from Premium Economy Class to Business Class.)
*1 Applies to tickets issued on/after June 9, 2015 for flights departing on/after April 1, 2016.

Passengers under 16 years of age
Passengers under the age of 16 will be exempt from payment*1/"2 when traveling in Economy but will not be exempt when traveling in Premium Economy or Business. Accordingly, a payment of 142GBP/146GBP*3 is required for upgrades from Economy Class to Premium Economy Class/Business Class.
*1 Passengers under the age of 12 who have tickets issued on/after December 5, 2014 for departure on/after May 1, 2015.
*2 Passengers between the ages of 12 and 15 who have tickets for departure on/after March 1, 2016.
*3 Passengers under the age of 16 who have tickets issued on/after June 9, 2015 for departure on/after April 1, 2016.

AIR PASSENGER SOLIDARITY TAX : 40.56 EUR for departure from Paris.

Standard services
Our standard services such as advance seat selection on upgraded classes and airport lounge access for First and Business class passengers also apply to award travel.
If connecting from other airline operated flights, the free baggage allowance for the upgraded class will not be applicable when the baggage is through checked-in at other airlines' check-in counters. To receive the upgraded class free baggage allowance service for the upgraded sector, members are required to check-in again at the transit airport counter.

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