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Redeeming Mileage JAL International Upgrade Awards

Important information

At the time of making reservations, you must already have your ticket, which is valid for use with an upgrade award. (Before any upgrade request, the booking class must be confirmed.)
However, if you wish to upgrade* prior to purchasing the ticket due to various reasons, we will accept upon asking you to purchase the ticket (1) within 3 days once upgrade seats are arranged, (2)before the ticketing deadline of the ticket, or (3)one day before the departure date, whichever date is earliest.
* Including upgrades to Class J with Class J-e Coupon for domestic sectors included in international flight tickets
Please note that we will cancel your upgrade seats if we cannot confirm your purchase.

Eligible Routes


Japan Airlines (JAL) International Routes logo

* Flights without a higher class of service are not eligible.
* Upgrade awards are not available on Japan domestic routes.
* For code-share flights operated by other carriers, flights and sectors that can be used with international award tickets and upgrade awards are restricted.
* Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Tickets Eligible for Upgrade Awards

Tickets eligible for Upgrade
Tickets with booking classes J/C/D/X/W/Y/E*/B/H/K printed in the CLASS column of tickets.
*Ineligible for package tour.

Tickets not eligible for Upgrade
Tickets other than above.
(Individual or group inclusive tour fares, special discounted fares, JMB award tickets or tickets subject to special provisions. )

*Certain types of fares are not eligible for upgrade irrespective of booking.

Required Mileage

Please refer to the "JAL International Upgrade Award Chart".
One-way upgrade awards require one-half the mileage of round-trip upgrade awards. Refer to the notes in the chart for some exceptions.
Awards issued for children and infants require the same mileage as those issued for adults.
The required mileage would be deducted when the flight has been confirmed. For the travels via Japan, even if unable to confirm the whole journey when you apply, the required mileage for the confirmed flight would be deducted first. If the rest of flights are confirmed by the deadline of the waiting list, the required mileage would be rearranged with the "Required mileage for travels via Japan". "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused upgrade awards after mileage deduction.

Restricted Travel Dates for Awards

Please refer to the "Restricted Travel Dates for JAL International Award Tickets/Upgrade Awards".
At other times the number of seats available for award travel may be limited, or may not be available.

validity

Upgrade awards are valid only for the flight and date originally reserved, Failure to travel on the reserved flight and date will result in forfaiture of the award. Only for the case of changes to reservation for the new flights is confirmed before boarding, upgrade awards will be valid for 1 year from the date mileage is deducted ( the date the award is issued ), provided it is within the validity of the ticket you purchased.

Conditions for Using Awards


Tickets
At the time of making reservations, you must already have your ticket, which is valid for use with an upgrade award. (Before any upgrade request, the booking class must be confirmed.)
However, if you wish to upgrade* prior to purchasing the ticket due to various reasons, we will accept upon asking you to purchase the ticket (1)within 3 days once upgrade seats are arranged, (2)before the ticketing deadline of the ticket, or (3)one day before the departure date, whichever date is earliest.
* Including upgrades to Class J with Class J-e Coupon for domestic sectors included in international flight tickets
Please note that we will cancel your upgrade seats if we cannot confirm your purchase.

Maintaining the required mileage
As it is necessary that there is enough mileage available for award exchange at the time of award application, please confirm that there is enough valid mileage for award exchange.
Award reservations will not be accepted if there is not enough mileage in the JMB member account. Mileage accumulated in other airline companies' mileage programs (including JMB partner airlines) cannot be combined with JMB mileage in order to receive awards.

Itineraries
Upgrade awards are available for either round-trip or one-way travel.
All flights must be confirmed in the upgraded class of service at the time mileage redemption. When using upgrade awards, all of the restrictions and conditions of travel for the ticket purchased will apply.

The number of flight sectors allowed
A maximum of 3 flight sectors are allowed for each one-way upgrade award.

Combining upgrade awards
2 upgrade awards may not be combined for an upgrade from Economy (Y) class to First (F) class.

Changes to Upgrade Awards After Mileage Redemption

Change to flight number and flight date are permitted if the provided fare rule of purchased ticket allows and date change the reservation for the new flight is confirmed before boarding. Please note that airport office counter cannot handle these changes.
Changes to the traveler's name, the flight sector, the class of service, reversing the direction of travel, exchange of awards and open itinerary are not permitted.
* "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused award tickets. Members are responsible for all the mailing costs of award tickets sent to JAL Group office of your membership registration.

How to Request and Receive Upgrade Awards

To request for Upgrade Awards, please have your airline ticket/e-ticket reciept ready and visit JAL's website, or call the JMB Center/JMB Award Ticket Reservation Desk.
Please click here for other details regarding how to request and recieve awards
"Same Day Upgrade Application at the airport for JAL International Flights" may apply. Please click here for details.
※  In case of waitlisted upgrade reservations, please confirm at the time of check-in. Mileage will be redeemed and necessary arrangements for award ticket issuance will be made when the upgraded seat is confirmed.
※  Waitlist application may be closed in certain international flights.

・  The following Airport Passenger Taxes will be necessary on the day of departure for Upgraded tickets from Economy class to Business class since this tax amount differs according to each reservation class.

[As of January, 2014]

・British Air Passenger Duty : 81GBP*1/83GBP*2 for departure from London.
(Payment is not applicable to Upgrade from Premium Economy class to Business class.)
*1 Until March 31, 2013 (flight date)
*2 Form April 1, 2013 (flight date)

・ International Air Passenger Solidarity Tax : 36 EUR for departure from Paris.

* However, 40.56EUR will be necessary for flights departing from Paris on/after April 1, 2014 on tickets issued on/after January 15, 2014.

Standard services
Our standard services such as advance seat selection on upgraded classes and airport lounge access for First and Business class passengers also apply to award travel.
If connecting from other airline operated flights, the free baggage allowance for the upgraded class will not be applicable when the baggage is through checked-in at other airlines' check-in counters. To receive the upgraded class free baggage allowance service for the upgraded sector, members are required to check-in again at the transit airport counter.

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