Accumulating Mileage

Hotel Mileage

How to Accumulate Hotel Mileage
1.At the time of hotel check-in
Please present your JMB card or JALCARD and mention that you wish to receive mileage credit on your JMB account.
When staying with Starwood Hotels & Resorts, please show your SPG account number or membership card.
2.At the time of hotel check-out
Please make sure you receive a hotel receipt made out in your name.
3.Mileage accumulated from hotel stays will be reflected in your account within 2-3 months.
Until your mileage has been credited to your account, please retain hotel receipts issued in your name.
  • * Even if you mentioned your JMB membership number at the time of reservations, you must advise the hotel when you check-in that you wish to accumulate mileage credit. Failure to do so will result in uncredited mileage.
  • * A stay at the same hotel for more than 1 night is considered as "1 stay." If you check out and check in again at the same hotel within a 24 - hour period, it will be considered as one stay.
  • * If 2 or more JMB members share a room, only the member whose name appears on the hotel receipt will receive mileage credit.
  • * Reserving multiple rooms in the same member's name will result in the crediting of mileage for 1 stay.


How to REQUEST POST-STAY HOTEL CREDIT
If you did not request mileage credit at the time of check-in or you find a discrepancy, please send your hotel receipt (receipt must bear the member's name) together with your JMB membership number to the JMB Center in your region.
For post-stay hotel credit of Starwood Hotels & Resorts, please request below:

Starwood Preferred Guest
Ebisu Tokyu Building 2F 1-18-18 Ebisu, Shibuya-ku, Tokyo 150-0013 Japan
TEL: 0120-92-5212(Toll Free in Japan)/+81-3-5423-6068 FAX : +81-3-5423-4821
Or, please find and contact your nearest office at
http://www.starwoodhotels.com/preferredguest/contact/index.html

  • * No mileage credit will be given for any hotel stay prior to enrollment. In addition, post-stay hotel credit requests over 6 months after the date of the hotel stay will not be accepted.
  • * As sent documents cannot be returned to you, you are advised to retain copies of necessary documents.