Inquiries Regarding JAL Mileage Bank

Please use this form to submit inquiries regarding JAL Mileage Bank.
Emails received after normal hours, on weekends, or on holidays will generally be read on the next business day. Please be advised that it may take some time for us to respond.
For the following, requests should be made through our website. Please log in using your JMB number and PIN:
International and Domestic Award Ticket requests
JAL Coupon award requests
Campaign registration
Personal Information updates (address, email address, etc.)
For other issues, please contact our JMB center. This includes:
Award ticket changes and cancellations
Post-flight mileage credit requests
All other award requests and JMB functions not available online

Customer Information

TitleRequired Mr.   Ms.
NameRequired First Name
Last Name
Mailing Address Street
Postal Code
Country of residenceRequired
Phone NumberRequired (e.g. 123-456-7890)
Cellular Phone Number (e.g. 123-456-7890)
JAL Mileage Bank Membership Number
Email AddressRequired
Email Address (Retype)Required
Request for ResponseRequired Yes, please respond to my comment. No response is required.
InquiryRequired (Up to 2,000 characters. Please submit your inquiry in English.)

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