Comments on oOur Services

Please fill out the form below and click the "Next" button to proceed to the confirmation page.

  • Please use this form to submit constructive comments that help Japan Airlines to improve its services.
  • Generally, we will respond by email.However, in certain cases we may contact you by telephone if it is more appropriate.
  • Please note that Japan Airlines may not be able to reply to each email received.

Customer Information

TitleRequired Mr. Ms.
NameRequired First Name
Last Name
Mailing Address Street
Postal Code
Country of residenceRequired
Phone NumberRequired (e.g. 123-456-7890)
Cellular Phone Number (e.g. 123-456-7890)
JAL Mileage Bank Membership Number
Email AddressRequired
Email Address (Retype)Required
Category of Your CommentRequired
  • *This form should not be used for new reservation or ticket purchase requests, seat availability questions, or reservation change requests.
Flight Date / /
Flight Number
Seat Number
Sector From To
Class of Service International First Business Premium Economy Economy
Japan Domestic First Class J Economy
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CommentsRequired (Up to 2,000 characters. Please submit your inquiry in English.)

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