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Inquiries Regarding JAL's Web Site

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Please fill out the form below and click the "Next" button to proceed to the confirmation page.
All inquiries regarding our website and online reservations must be in English.

  • Please use this form to submit inquiries regarding JAL's web site, including technical issues and help booking tickets through ar.jal.com.
  • Generally, we will respond by email.However, in certain cases we may contact you by telephone if it is more appropriate.
  • Please note that Japan Airlines may not be able to reply to each email received.

Customer Information

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