Inquiries Regarding JAL's Web Site


Please fill out the form below and click the "Next" button to proceed to the confirmation page.
All inquiries regarding our website and online reservations must be in English.

  • Please use this form to submit inquiries regarding JAL's web site, including technical issues and help booking tickets through ar.jal.com.
  • Generally, we will respond by email.However, in certain cases we may contact you by telephone if it is more appropriate.
  • Please note that Japan Airlines may not be able to reply to each email received.

Customer Information

TitleRequired Mr. Ms.
NameRequired First Name
Last Name
Phone NumberRequired (e.g. 123-456-7890)
Cellular Phone Number (e.g. 123-456-7890)
Email AddressRequired
Email Address (Retype)Required
Category of Your CommentRequired
Reservation Number
Ticket Number
Flight Number
Flight Date / /
CommentsRequired (Up to 2,000 characters. Please submit your inquiry in English.)

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